1 reviews | Active since Jun 2021
Not happy at all
I requested a quote. A consultant phoned me. When through the whole process. Then he asked for my banking details. I said I don’t want to give it. He said without it he can’t complete the quote. I asked him if I do provide it will they debit me or should I need to contact them to cancel. He said no if I don’t buy the car there will be nothing to insure.
After picking up on my bank statement that they did try to debit me I called in and canceled it. Now again money was deducted from my account.
I will never take out insurance from them even if they are cheaper than any other company.
I asked the consultant if this would happen and he **** to me. Wow is this how they do business. To how many people do they do this.
We are very sorry to read about the service experience.
The service concerns raised, were most alarming and the call was audited.
Our advisor did not state he cannot complete the quote without capturing your bank account details, but you did say you were unsure whether you are going to purchase the particular vehicle. At this point, we should have requested you to contact us and notify us, in stead our advisor said he would follow up with you, which sadly did not happen and the cover was activated and your account was debited.
We again apologise for the inconvenience this caused you and for our service which ultimately let you down.
Your policy has been cancelled.
Regards
OUTsurance
We are very sorry to read about the service experience.
The service concerns raised, were most alarming and the call was audited.
Our advisor did not state he cannot complete the quote without capturing your bank account details, but you did say you were unsure whether you are going to purchase the particular vehicle. At this point, we should have requested you to contact us and notify us, in stead our advisor said he would follow up with you, which sadly did not happen and the cover was activated and your account was debited.
We again apologise for the inconvenience this caused you and for our service which ultimately let you down.
Your policy has been cancelled.
Regards
OUTsurance
