NM
Nompumelelo M
1 reviews | Active since Nov 2017
15 Apr 2024, 10:48
Not happy at all
I had to burry my father with money from Mashonisa, while I had a funeral cover with OUTsurance and he had his with Absa funeral cover but no payment was received
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Replies (1)
OUTsurance's replyOfficial
18 Apr 2024, 09:09Good afternoon Nompumelelo,
Further to our private reply, on the day of your complaint, our claims manager contacted you to confirm that payment was made on the same day.
Payment turn around time will depend on the bank that you bank with.
We again send our condolences to you and your family and apologise for any inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, on the day of your complaint, our claims manager contacted you to confirm that payment was made on the same day.
Payment turn around time will depend on the bank that you bank with.
We again send our condolences to you and your family and apologise for any inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply18 Apr 2024, 09:09
Official
Good afternoon Nompumelelo,
Further to our private reply, on the day of your complaint, our claims manager contacted you to confirm that payment was made on the same day.
Payment turn around time will depend on the bank that you bank with.
We again send our condolences to you and your family and apologise for any inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, on the day of your complaint, our claims manager contacted you to confirm that payment was made on the same day.
Payment turn around time will depend on the bank that you bank with.
We again send our condolences to you and your family and apologise for any inconvenience caused.
Regards,
The OUTsurance Team