mM
mishumo M
1 reviews | Active since Mar 2021
24 Feb 2022, 12:24
Not haply with the treatment
Only geyser fixed, the damages as a result of a gesyer burst have not been fixed. That is because Outsurance relies on an assessment by a plumber and not a carpenter or someone fami**** with ceiling damages. I am disappointed as I had an appointment with them today, nobody came. I took leave for nothing. Being paying sonce 2013
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
28 Feb 2022, 13:16Good day Mishumo,
Your claims experience was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Lebo our client liaison manager conferenced a call between yourself as well as our service provider. An appointment was scheduled with our service provider to do an assessment. Once we have received the report, we will call you to finalise the matter.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Your claims experience was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Lebo our client liaison manager conferenced a call between yourself as well as our service provider. An appointment was scheduled with our service provider to do an assessment. Once we have received the report, we will call you to finalise the matter.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply28 Feb 2022, 13:16
Official
Good day Mishumo,
Your claims experience was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Lebo our client liaison manager conferenced a call between yourself as well as our service provider. An appointment was scheduled with our service provider to do an assessment. Once we have received the report, we will call you to finalise the matter.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Your claims experience was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Lebo our client liaison manager conferenced a call between yourself as well as our service provider. An appointment was scheduled with our service provider to do an assessment. Once we have received the report, we will call you to finalise the matter.
We do apologise for the inconvenience caused.
Regards,
OUTsurance