AP
Andre P
1 reviews | Active since Jul 2021
02 Jun 2026, 13:11
not good insurance
So i wrote a review on how bad OUTsurance handled my claim and it seems they cannot take constructive criticism as my review was deleted stating i am not a customer.Well i was a customer for over 5 years and because they would not honour a simple claim i cancelled all my vehicles last month.claim number *** Outsurance you need to do better.NOT EVEN A CALL SHAME ON YOU!! And everytime you delete my review then i will just put another review as my vehicle claim number *** I had to do it myself.
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OUTsurance's replyOfficial
04 Jun 2026, 13:28Hello Andre
Further to our response to your review, we again wish to apologise for the oversight while not responding to your initial review.
Added to this, we are truly sorry about the poor manner in which your claim was handled.
Our claims manager contacted you explained your claim was never rejected, but also clarified that incident related damage only was included in our assessment report.
We finalised your claim and a cash settlement for the damage is being made in your favour.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Further to our response to your review, we again wish to apologise for the oversight while not responding to your initial review.
Added to this, we are truly sorry about the poor manner in which your claim was handled.
Our claims manager contacted you explained your claim was never rejected, but also clarified that incident related damage only was included in our assessment report.
We finalised your claim and a cash settlement for the damage is being made in your favour.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
OUTsurance's reply04 Jun 2026, 13:28
Official
Hello Andre
Further to our response to your review, we again wish to apologise for the oversight while not responding to your initial review.
Added to this, we are truly sorry about the poor manner in which your claim was handled.
Our claims manager contacted you explained your claim was never rejected, but also clarified that incident related damage only was included in our assessment report.
We finalised your claim and a cash settlement for the damage is being made in your favour.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Further to our response to your review, we again wish to apologise for the oversight while not responding to your initial review.
Added to this, we are truly sorry about the poor manner in which your claim was handled.
Our claims manager contacted you explained your claim was never rejected, but also clarified that incident related damage only was included in our assessment report.
We finalised your claim and a cash settlement for the damage is being made in your favour.
Thank you for accepting our apologies.
Regards
The OUTsurance Team