cC
celusti C
1 reviews | Active since Jul 2013
16 Jul 2024, 07:25
Not good
I cancelled my car insurance then they give me a content quote and I did not agree to it and they did activate it and they deducted money from my account I phoned on Saturday 13-07-2024 to cancel it completely and today they deducted again from my account and I pay the bank cost it is not right
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OUTsurance's replyOfficial
23 Jul 2024, 15:06Good day Celusti,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Our client services manager, Ronika, contacted you to apologise for your experience and to get the matter resolved. We can confirm that your policy was cancelled, and the refund was processed.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Our client services manager, Ronika, contacted you to apologise for your experience and to get the matter resolved. We can confirm that your policy was cancelled, and the refund was processed.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
OUTsurance's reply23 Jul 2024, 15:06
Official
Good day Celusti,
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Our client services manager, Ronika, contacted you to apologise for your experience and to get the matter resolved. We can confirm that your policy was cancelled, and the refund was processed.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team
Your review was naturally concerning. After responding privately to your review, we escalated the matter for urgent attention.
Our client services manager, Ronika, contacted you to apologise for your experience and to get the matter resolved. We can confirm that your policy was cancelled, and the refund was processed.
Thank you for accepting our sincere apologies.
Regards,
The OUTsurance Team