Not giving Quality Insurance Advice

I have been a loyal customer with Outsurance for almost 11 years. Out of the 11 years I had 1 claim. I spoke to their agents after I noticed they did not make changes to my policy as I requested more than 2 months ago. Yet when I phoned to enquire about why the changes was not made. I had to endure silly questions which I did answer previously yet again at the end of the call I was advised that my premiums will increase by more than R300. Because of the changes I requested them 2 months ago and then their were no indication if higher premiums now they want to charge me more just because I made a change that my vehicle will be used Monday-Friday by my wife and now they predicting my premiums based on Travel KM in a Year period. And also the fact that my Wife has had her License for 8 months now. But she has been driving since 2010 with learner license with no incidents. Yet they rate her as "inexperienced". And also even my Household Policy with them is even worse. But I guess I am not valued as a client.