Not getting any assistance since last week !

Hello Melissa K

We know you will appreciate our concern about how you feel about our service delivery. 

We had several interactions with you since we received your response on this platform. The matter was properly investigated and arrangements were made to assist you via our Rescue department. Since your building is not insured with us, we can unfortunately only offer assistance with actual work to be done, not the purchasing of material.

Daviya from our claims department is finalising the matter for you. She has been unable to reach you, but will continue trying to reach you.

Regards
OUTsurance