SS
Sivonne S
1 reviews | Active since Mar 2024
07 Mar 2024, 16:12
Not getting a response from the complaints department
Can the OUTsurance complaints department please phone me back? It's been a week. I've tried contacting the department numerous times this week. Every time someone promises to phone me back. I've been a loyal client for 10 years. I've had my first claim ever. I need it sorted out please. Getting desperate here.
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OUTsurance's replyOfficial
15 Mar 2024, 09:56Hello Sivonne
Further to our private reply, you have our sincere apologies for the poor service experience!
Linton form our client liaison department has been communicating with you. We understand you are not comfortable having the rectification work done by the same service provider.
You will revert with your decision and we thank you for affording us further patience in getting the matter resolved for you.
Regards
The OUTsurance Team
Further to our private reply, you have our sincere apologies for the poor service experience!
Linton form our client liaison department has been communicating with you. We understand you are not comfortable having the rectification work done by the same service provider.
You will revert with your decision and we thank you for affording us further patience in getting the matter resolved for you.
Regards
The OUTsurance Team
OUTsurance's reply15 Mar 2024, 09:56
Official
Hello Sivonne
Further to our private reply, you have our sincere apologies for the poor service experience!
Linton form our client liaison department has been communicating with you. We understand you are not comfortable having the rectification work done by the same service provider.
You will revert with your decision and we thank you for affording us further patience in getting the matter resolved for you.
Regards
The OUTsurance Team
Further to our private reply, you have our sincere apologies for the poor service experience!
Linton form our client liaison department has been communicating with you. We understand you are not comfortable having the rectification work done by the same service provider.
You will revert with your decision and we thank you for affording us further patience in getting the matter resolved for you.
Regards
The OUTsurance Team