1 reviews | Active since Jun 2018
Not deserving of any stars!!!
I am super disappointing and frustrated with Mr Basson and the Legal Department! My claim has been going on for 11 weeks! Mr Basson is never available and never phones back. Does not keep to his promises of getting back to me on date as indicated.
This was a third party claim that I escalated to the manager of the Legal department. not that it was better!! I do not trust them at all!! Ombudsman here we come!!!! Maybe I'll get a response now...
Hello JenineM
You have our sincere apologies for the lack of feedback and very long time it has taken us to finalise this matter for you.
Pierette contacted you and confirmed we refuted liability. She explained our client had a blackout and we can therefore not hold her legally liable for the accident. In order for an insurer to settle a 3rd party claim, we need proof our client was negligent, which in this case she was not.
We could have done so much better for you by having concluded the validation much sooner and fully understand your unhappiness.
Regards
Dinky
Hello JenineM
You have our sincere apologies for the lack of feedback and very long time it has taken us to finalise this matter for you.
Pierette contacted you and confirmed we refuted liability. She explained our client had a blackout and we can therefore not hold her legally liable for the accident. In order for an insurer to settle a 3rd party claim, we need proof our client was negligent, which in this case she was not.
We could have done so much better for you by having concluded the validation much sooner and fully understand your unhappiness.
Regards
Dinky