gH
gerard H
1 reviews | Active since Mar 2009
25 May 2020, 20:01
Not covered after policy change
On 18 April I requested theft cover for my Nissan NP300 bakkie, I was asked if it had been inspected I said no. The policy was changed together with the premiums, I received sms on 21 May stating that vehicle DV00JWGP Condition of cover Inspection. This is not my registration no. I contacted the help desk today and was told I can do the inspection myself on the website and app. There is no option for this. Please resolve within a day or I will cancel policy.
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Replies (2)
OUTsurance's replyOfficial
26 May 2020, 16:51Good day Gerard,
Thank you for bringing this to our attention. Andre from our app team has been unsuccessful in his attempts to contact you, he will try again.
In the interim we have an alternative method, please send us photos of the following:
Please email all photos to the email address we sent you privately. Hello Peter doesn't allow for any email addresses or contact numbers to be displayed publicly.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this to our attention. Andre from our app team has been unsuccessful in his attempts to contact you, he will try again.
In the interim we have an alternative method, please send us photos of the following:
- Front, sides and rear of the vehicle.
- License disc and registration plate.
- Mileage (Kilometer reading).
- Any vehicle accessories
- Any existing damage e.g. windscreen cracks or chips, dents or body damage.
Please email all photos to the email address we sent you privately. Hello Peter doesn't allow for any email addresses or contact numbers to be displayed publicly.
Sorry for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply26 May 2020, 16:51
Official
Good day Gerard,
Thank you for bringing this to our attention. Andre from our app team has been unsuccessful in his attempts to contact you, he will try again.
In the interim we have an alternative method, please send us photos of the following:
Please email all photos to the email address we sent you privately. Hello Peter doesn't allow for any email addresses or contact numbers to be displayed publicly.
Sorry for the inconvenience caused.
Regards,
OUTsurance
Thank you for bringing this to our attention. Andre from our app team has been unsuccessful in his attempts to contact you, he will try again.
In the interim we have an alternative method, please send us photos of the following:
- Front, sides and rear of the vehicle.
- License disc and registration plate.
- Mileage (Kilometer reading).
- Any vehicle accessories
- Any existing damage e.g. windscreen cracks or chips, dents or body damage.
Please email all photos to the email address we sent you privately. Hello Peter doesn't allow for any email addresses or contact numbers to be displayed publicly.
Sorry for the inconvenience caused.
Regards,
OUTsurance
gH
gerard H's updateReviewer Update
27 May 2020, 19:08I understand there was a problem with the application made. I request one month free cover from July.
gH
gerard H's update27 May 2020, 19:08
Reviewer Update
I understand there was a problem with the application made. I request one month free cover from July.