Not completing claim and not getting back to me

We had a break-in at our house. The security gates and main door to the house were damaged and could not lock. I put in the claim that afternoon, which at first said I'll see if I can get hold of someone to assist to at least lock up the place, when I phoned Outsurance back later telling them I did not find anyone. Requested that they send someone to fix it, but said there wan't anyone available for that day anymore so could only send someone the next day. The next day they did come to fix the security gates, but up to now they have not yet come to fix the door, after calling them asking what is happening and they originally said they only needed to listen to a recording and get back to me in 24-48 hours!!<br>