Not communicating
Hi, I’ve emailed several times and also called OUTsurance to cancel my policy, but they have not responded to my requests. What should I do next?
Im so disappointed with this company.
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Replies (2)
OUTsurance's replyOfficial
03 Jun 2026, 13:13Good day Deon,
We acknowledge receipt of your review. We have escalated your concerns to your broker's manager.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated your concerns to your broker's manager.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply03 Jun 2026, 13:13
Official
Good day Deon,
We acknowledge receipt of your review. We have escalated your concerns to your broker's manager.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated your concerns to your broker's manager.
We do apologise for the poor service experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
08 Jun 2026, 14:35Good day Deon,
We take your feedback seriously and will use it to improve.
Our broker manager, Kevin, contacted you to address your concerns and to apologise for your experience.
We can confirm that your policy has been cancelled and the refund has been processed.
You have our apologies for the poor service experience.
Regards,
The OUTsurance Team
We take your feedback seriously and will use it to improve.
Our broker manager, Kevin, contacted you to address your concerns and to apologise for your experience.
We can confirm that your policy has been cancelled and the refund has been processed.
You have our apologies for the poor service experience.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply08 Jun 2026, 14:35
Official
Good day Deon,
We take your feedback seriously and will use it to improve.
Our broker manager, Kevin, contacted you to address your concerns and to apologise for your experience.
We can confirm that your policy has been cancelled and the refund has been processed.
You have our apologies for the poor service experience.
Regards,
The OUTsurance Team
We take your feedback seriously and will use it to improve.
Our broker manager, Kevin, contacted you to address your concerns and to apologise for your experience.
We can confirm that your policy has been cancelled and the refund has been processed.
You have our apologies for the poor service experience.
Regards,
The OUTsurance Team
Best regards,