Not adjusting premium as promised

The increase of my premium was over R300 a month and contacted them and was assured that the premium would be dropped to date it has not been.

If this is not resolved by the end of the week I will have no other option to move to a cheaper insurance company who takes the financial needs of a pensioner into account.

I have previously had good insurance support and have been a customer of outsurance for many years. I have received quotes of R800 and would like my premiums to be adjusted accordingly.

I also expect a refund from February where I was told that my premiums would be adjusted.