NOT A HAPPY CLIENT

SOMETIME IN THE YEAR I INSURED A VEHICLE WITH OUTSURANCE. I ALSO HAD A LIFE COVER POLICY FOR MY MOTHER, WHICH THEY SOMEHOW HAD THE SAME POLICY NUMBER FOR. I SOLD THE VEHICLE AND I CANCELED THE POLICY FOR THE VEHICLE, AND BECAUSE THEY HAD THE SAME POLICY NUMBER WITH THE LIFE COVER, THEY CANCELED MY MOTHERS POLICY AS WELL, AGAIN I COVERED A VEHICLE AND THEY DONE THE SAME THING. AFTER TELLING THEM NOT TO MAKE IT ONE POLICY. HAD TO REINSTATE HER POLICY FOR THE SECOND TIME. SHE IS 64 YRS OLD AND CANNOT GO FOR BLOOD TEST AGAIN, SINCE THEN THERE WAS NO APOLOGY FROM THEM AND YET WE HAVE SO MANY VEHICLES AND OTHER LIFE COVERS WITH THEM. ON THE 23RD I CALLED IN TO CHANGE MY DEBIT ORDER, MY ACCOUNT NUMBER. I RECIEVED CONFIRMATION ON 3 OF MY POLICIES THAT THE CHANGE HAS BEEN DONE. BUT THEY STILL DEDUCTED FROM THE OLD ACCOUNT. I CANNOT BE HELD LIABLE FOR THESE UNPAID DEBITS. BTHE CALL CENTER AGENTS JUST WANT TO CLOSE A DEAL, THEY SHOULD MAKE SURE THE CLIENTS NEEDS ARE MET FIRST, THATS SUPPOSE TO BE THEIR MAIN PRIORITY. NOT IMPRESSED...IM REALLY TIRED OF CALLING IN ALL THE TIME.