BH
Bryce H

1 reviews | Active since Mar 2019

01 Mar 2019, 14:36

Not a client but a direct debit is going off - is Outsurance *****ing?

Good day,

I am not an Outsurance customer yet I received a sms two days ago saying that Outsurance will be direct debiting my account for R24,81 per month. Due to the small random amount (and that I wasnt a Outsurance customer), I thought it was spam. (I did email it to outsurance on Facebook just in case).

Today the debit order went through. I disputed it since I did not authorised it but I am concerned. The amount is small and I could have missed it. I would appreciate a reply since Outsurance would have been *****ing from me if I havent notived this debit order. I have the reference numbers that I can privately email and help you track down the reason for this error.

I used to have car insurance with Outsurance more than two years ago. I was paid up on premiums and ended my service when I no longer wanted to own or drive car.

I'm not an irate customer but I would appreciate feedback on this issue.

Kind regards, Bryce

0
Replies (1)
OUTsurance
OUTsurance's reply01 Mar 2019, 15:12
Official
Hello bryce-hepburn

Thank you for bringing the matter to our attention, which we initially received via Facebook.

As per our response, the vehicle cover was removed, but not the all risk cover unfortunately.
We will contact you.

Regards
OUTsurance