DS
Dumisani S
1 reviews | Active since Sept 2013
13 Nov 2023, 16:42
None attendance to claim
My mothers roof was damaged during a storm last month and Outsurance came out to do the assesment on the 25/10/2023, until today they still have not given authorisation or payment to fix the roof. My mother is a pensioner and I feel outsurance is abusing her by this action.
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Dumisani S's updateReviewer Update
15 Nov 2023, 08:45After 3 days they still have not responded, every time I call I get told Mr. Govender the manager will call me back they cant transfer the call because he/she is on the other floor but he/she never calls me back. its been raining in Eshowe and my mother has had to face more damage Outsurance is the most brutal insurance company abusing pensioners and cant even take responsibility and they dont care
DS
Dumisani S's update15 Nov 2023, 08:45
Reviewer Update
After 3 days they still have not responded, every time I call I get told Mr. Govender the manager will call me back they cant transfer the call because he/she is on the other floor but he/she never calls me back. its been raining in Eshowe and my mother has had to face more damage Outsurance is the most brutal insurance company abusing pensioners and cant even take responsibility and they dont care
OUTsurance's replyOfficial
16 Nov 2023, 15:04Hello Dumisani
Our assessing manager finally managed to reach you after several unsuccessful attempts.
He apologised for the delay and inconvenience your mom has suffered up to now.
Time lines were discussed and the reason for our decision regarding the settlement was also discussed. Had the roof been sagging, we would have appointed an engineer. Since the roof only leaked, it was established the damage was caused as a result of worn out waterproofing and the eroded mortar between the roof ridge tiles.
A cash settlement will be made and we thank you for your understanding.
Regards
The OUTsurance Team
Our assessing manager finally managed to reach you after several unsuccessful attempts.
He apologised for the delay and inconvenience your mom has suffered up to now.
Time lines were discussed and the reason for our decision regarding the settlement was also discussed. Had the roof been sagging, we would have appointed an engineer. Since the roof only leaked, it was established the damage was caused as a result of worn out waterproofing and the eroded mortar between the roof ridge tiles.
A cash settlement will be made and we thank you for your understanding.
Regards
The OUTsurance Team
OUTsurance's reply16 Nov 2023, 15:04
Official
Hello Dumisani
Our assessing manager finally managed to reach you after several unsuccessful attempts.
He apologised for the delay and inconvenience your mom has suffered up to now.
Time lines were discussed and the reason for our decision regarding the settlement was also discussed. Had the roof been sagging, we would have appointed an engineer. Since the roof only leaked, it was established the damage was caused as a result of worn out waterproofing and the eroded mortar between the roof ridge tiles.
A cash settlement will be made and we thank you for your understanding.
Regards
The OUTsurance Team
Our assessing manager finally managed to reach you after several unsuccessful attempts.
He apologised for the delay and inconvenience your mom has suffered up to now.
Time lines were discussed and the reason for our decision regarding the settlement was also discussed. Had the roof been sagging, we would have appointed an engineer. Since the roof only leaked, it was established the damage was caused as a result of worn out waterproofing and the eroded mortar between the roof ridge tiles.
A cash settlement will be made and we thank you for your understanding.
Regards
The OUTsurance Team