Non-existant service when you're stranded on the side of the road.

Best insurer when you don't need them, worst insurer when you need them. Had a roadside emergency on the highway next to a township with my pregnant wife next to me but did not get any assistance, only got a call 2 hours after the emergency. Spent over 10 mins on 2 phones trying to get assistance and even requested assistance on the app, waste of time and airtime. First time I've had to change insurance because of **** service, Outsurance is probably the most expensive insurer and by far the worst when it comes to service delivery.