no words for this ********

we have insurance on our with OUTsurance, MY UNCLE DOES NOT HAVE AN EMAIL TO RECEIVE THE NOTIFICATIONS!!! all the emails and notifications get sent to me(HIS SON) and i handle the problems. he works shifts and so he made me the contact person......now i get a mail about a missed payment and all i wanted to do was to change the debit order date,...THEN I GOT ATTITUDE FROM THE CALL AGENT,....THIS IS NOT how we do business. can someone please call me so that we can change the dates,....