HD
Hans D
1 reviews | Active since Mar 2021
24 Jan 2022, 11:27
No wonder they call me "a valued client."
Trying to cancel my policy. Suddenly the premium will reduce if I stick with them. So if I hadn't phoned, they would have kept the premium the same. All I asked for was a letter confirming cancelation. Simple enough. No wonder I am a valued client. They have been charging me a higher premium for years. But no, over 13 minutes going around in circles. They don't have an email address where I can send the letter of cancelation. How convenient. Any hope they had of saving my business is gone thanks to the pathetic service
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OUTsurance's replyOfficial
26 Jan 2022, 11:22Good day Hans,
Thanks for raising your concerns with us.
We can confirm that Henry our retention manager has been in contact with you to address your concerns.
We use a variety of factors in determining the appropriate premium for each individual client based on their unique profile. Based on this we are able to offer clients a fair premium from the outset. Taking acquisition and retention costs into account we do in certain instances amend the premium. Both acquiring new clients and keeping existing clients happy are crucial to the success of our business.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thanks for raising your concerns with us.
We can confirm that Henry our retention manager has been in contact with you to address your concerns.
We use a variety of factors in determining the appropriate premium for each individual client based on their unique profile. Based on this we are able to offer clients a fair premium from the outset. Taking acquisition and retention costs into account we do in certain instances amend the premium. Both acquiring new clients and keeping existing clients happy are crucial to the success of our business.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply26 Jan 2022, 11:22
Official
Good day Hans,
Thanks for raising your concerns with us.
We can confirm that Henry our retention manager has been in contact with you to address your concerns.
We use a variety of factors in determining the appropriate premium for each individual client based on their unique profile. Based on this we are able to offer clients a fair premium from the outset. Taking acquisition and retention costs into account we do in certain instances amend the premium. Both acquiring new clients and keeping existing clients happy are crucial to the success of our business.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thanks for raising your concerns with us.
We can confirm that Henry our retention manager has been in contact with you to address your concerns.
We use a variety of factors in determining the appropriate premium for each individual client based on their unique profile. Based on this we are able to offer clients a fair premium from the outset. Taking acquisition and retention costs into account we do in certain instances amend the premium. Both acquiring new clients and keeping existing clients happy are crucial to the success of our business.
We do apologise for the inconvenience caused.
Regards,
OUTsurance