No windscreen after two weeks

Outsurance was unable to replace my winscreen replaced after two weeks. I had to do the follow up and was only called back a few times. I advised them to use another service provider but still they carried on with the same PG glass. Once again I was told I have and after two weeks I still have a cracked windscreen and danger that it might crack and break further. No comment on the fact of danger just sorry you have to wait till tomorrow.