No urgency for 3rd Party Claims

No urgency for 3rd party claims!

An Outsurance client did not see that I had stopped my vehicle when she came crashing into the rear of same. Person at fault - the Outsurance Client.

Despite numerous follow ups by my broker to Outsurance I was getting no feedback! All information required was sent to Outsurance by the 15th May to Sumari Breytenbach and we only received a form for completion (which again asked for the above information already sent) on the 30th May! 15 days later! For repeat information! Its very clear that Outsurance staff do not know how to manage their emails or blatantly ignore them! In the interim, i'm driving a mangled vehicle which in turn is causing even more damage to the vehicle while Outsurance stalls and looks for other ways to delay the claim! (Claim ********** 89) Almost a month later and they are only sending documentation to the assessor today! Absolutely ridiculous and I will be going out of my way to make this poor service public on Facebook, Instagram and any other form of social media I have access to!

I was once an Outsurance client and so glad I've moved on to greener pastures but sadly still forced to deal with your incompetence due to your clients mistake!