lT
lovemore T
1 reviews | Active since Nov 2025
19 Nov 2025, 18:09
no update from their side and dont answer calls
my vehicle was in an accident on the 7th of Nov, i submited my claim and everything was done from the person who took my claim down. my problem came when the assessor made an appointment to meet me on Monday 16 Nov. but they neve called to reschedule or explain to me. I called the call center, but I didn't get good feedback from them. not only am I facing an excess of almost 27k, but no feedback what so ever from the team. in this case, i was not the one who caused the accident claim number
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Replies (2)lT
lovemore T's updateReviewer Update
20 Nov 2025, 08:43That is the same feedback I've been receiving from your call center, saying they can't reach the guy
lT
lovemore T's update20 Nov 2025, 08:43
Reviewer Update
That is the same feedback I've been receiving from your call center, saying they can't reach the guy
OUTsurance's replyOfficial
24 Nov 2025, 14:25Hello Lovemore
Further to our initial response to your initial review, we received feedback from our assessing manager, confirming she was in contact with you.
Given the time that has since lapsed, our assessor will no longer do an assessment with you. Our claims department will now finalise the claim for you.
Thank you for your further patience in the matter and also for accepting our apologies for the delay and frustration.
Regards
The OUTsurance Team
Further to our initial response to your initial review, we received feedback from our assessing manager, confirming she was in contact with you.
Given the time that has since lapsed, our assessor will no longer do an assessment with you. Our claims department will now finalise the claim for you.
Thank you for your further patience in the matter and also for accepting our apologies for the delay and frustration.
Regards
The OUTsurance Team
OUTsurance's reply24 Nov 2025, 14:25
Official
Hello Lovemore
Further to our initial response to your initial review, we received feedback from our assessing manager, confirming she was in contact with you.
Given the time that has since lapsed, our assessor will no longer do an assessment with you. Our claims department will now finalise the claim for you.
Thank you for your further patience in the matter and also for accepting our apologies for the delay and frustration.
Regards
The OUTsurance Team
Further to our initial response to your initial review, we received feedback from our assessing manager, confirming she was in contact with you.
Given the time that has since lapsed, our assessor will no longer do an assessment with you. Our claims department will now finalise the claim for you.
Thank you for your further patience in the matter and also for accepting our apologies for the delay and frustration.
Regards
The OUTsurance Team