1 reviews | Active since Sept 2016
No thorough investigations were done
Outsurance legal has really did me dirty. I had an accident few months ago and it was not my fault it happened at the robots, the other party skipped the robot when he was supposed to stop. I was told to claim from my insurance and their legal department will handle the matter. Now they are coming back telling me that due to POPIA they can't trace the guy and the guy says he was not wrong. No thorough investigations were done here, as a legal department you can trace someone's whereabouts and his place of work because you have their id l, you can't take the other party's statement without assissing the impact on two vehicles, no footage was asked because there is a camera where the accident happened. They are coming back to me to say they hlare unsuccesful in recovering my access as well as their damages. Their money is insured that is why it's easy for them to tell me what they are telling me and mine is not. I am dissapointed! They must do thorough investigations.
After having reviewed your matter a manager from our legal department has contacted you. In an effort to assist, we appointed a second tracing agent to try and trace the other party but unfortunately they were also unsuccessful. We wish to assure you that we try our utmost to recover our client’s excess’ as well as our costs, however it is not always possible. We do apologise for the disappointing outcome. Regards, The OUTsurance Team
After having reviewed your matter a manager from our legal department has contacted you. In an effort to assist, we appointed a second tracing agent to try and trace the other party but unfortunately they were also unsuccessful. We wish to assure you that we try our utmost to recover our client’s excess’ as well as our costs, however it is not always possible. We do apologise for the disappointing outcome. Regards, The OUTsurance Team