No Sympathy !

I had a big claim at the end of June, 2018, because of this my premium increased.This claim was because of a main water leak which the muncipality is liable for and who Outsurance will claim back from. In the mean time I am the sucker who has to find the extra money every month. Which I told the consultant I must pay while they stuff around with the claim. To which he kindly told me to use 'proper' language on the phone, to add insult to injury. I phoned around and had quotes for the exact same insurance, bearing in mind excess, values etc whatever I have currently and got quotes from R920 to R1218. I am currently paying R1616. BUT Outsurance keep advertising how much you can save - what a joke !! Obviously loyalty doesn't mean anything either.