No straight answers - Disgusting Service

Good day,<br> <br> Early last year, I wanted to cancel my insurance with Outsurance, however, I was convinced by a retentions agent to stay on as I was going to receive my out bous this month.<br> <br> Since last week, my partner has been chatting to a few people from the call centre to find out if everything was still in place for my out bonus to be paid out. The first person we spoke to, said we would be paid out on the 20th of October. That has not yet happened. My mother then phoned today to have the account reevaluated and asked abput the out bonus. She was then informed that it was only next year that that out bonus is meant to be paid out and that the amount to be paid out is now double than what was previously specified.<br> <br> In the meantime, my partner had phoned again and was told by someone else that it will only be paid out in 2017. <br> <br> Now I have just received a phone call directly from outsurance on my cell and was informed that ball of a sudden there is a claim that was logged in 2013 that effects my out bonus now. She also admitted that there is some sort of system issue and she will need to speak to IT.<br> <br> No one seems to know what is going on. Cannot direct you to someone capable