MM
Maryke M
1 reviews | Active since Apr 2016
13 Mar 2023, 07:37
No service what so every
Saturday, I was in a small car accident, I phone Outsaurance to assist me. Please note never claim. Not on my first car, Chev Aveo, For 7 year I was lucky. When I phone Outsurance to assist me, There where no one answering the phone. I did not know how to handle the accident. Due to to fact that Outsaurance did not assist me in any way the day of the accident Please adivse why there is road side assistance on my policy?????? There is no road side assistance from Outsaurance they are not there when you need them ou claim online!!!!!!!! Is it because my skin is white that ?Outsurance dont want to help me????????????
Helpful (0)
Replies (8)0
Replies (8)MM
Maryke M's updateReviewer Update
13 Mar 2023, 14:21Hi Outuarance
Sorry unfortunately does not fix the problem. I have a missed call from Brendan van Der Pluym. Is it possible that Brendan can email me and due to the fact that I want my policy cancelled, Please note: there will be no further payment on Outsurance policy. I will insure my vehicle with someone else from 1 April 2023. Please make sure that no further debit orders is deducted on my account!!!!!!!!!!! Please also end me an email with the conformation of the Cancellation...
Sorry unfortunately does not fix the problem. I have a missed call from Brendan van Der Pluym. Is it possible that Brendan can email me and due to the fact that I want my policy cancelled, Please note: there will be no further payment on Outsurance policy. I will insure my vehicle with someone else from 1 April 2023. Please make sure that no further debit orders is deducted on my account!!!!!!!!!!! Please also end me an email with the conformation of the Cancellation...
MM
Maryke M's update13 Mar 2023, 14:21
Reviewer Update
Hi Outuarance
Sorry unfortunately does not fix the problem. I have a missed call from Brendan van Der Pluym. Is it possible that Brendan can email me and due to the fact that I want my policy cancelled, Please note: there will be no further payment on Outsurance policy. I will insure my vehicle with someone else from 1 April 2023. Please make sure that no further debit orders is deducted on my account!!!!!!!!!!! Please also end me an email with the conformation of the Cancellation...
Sorry unfortunately does not fix the problem. I have a missed call from Brendan van Der Pluym. Is it possible that Brendan can email me and due to the fact that I want my policy cancelled, Please note: there will be no further payment on Outsurance policy. I will insure my vehicle with someone else from 1 April 2023. Please make sure that no further debit orders is deducted on my account!!!!!!!!!!! Please also end me an email with the conformation of the Cancellation...
MM
Maryke M's updateReviewer Update
14 Mar 2023, 11:31Hi All
Please adivse why your staff is not properly trained. Please read my email on top. ASOF 1 APRIL 2023. I will no longer be a Outsaurance client!!!!!! WHy is the Cancellation Letter done 14 March and not 30 March I have already Paid for March and now the claims department dont want to go on the my claim that happen 11 March 2023.
Due to the lack of assistance form Outsaurance, WHY DO YOU DISCRIMINATE AGAINS ME!!! MY I SCREAM AND FIGHT FOR MY RIGHTS!!!!!!
Please adivse why your staff is not properly trained. Please read my email on top. ASOF 1 APRIL 2023. I will no longer be a Outsaurance client!!!!!! WHy is the Cancellation Letter done 14 March and not 30 March I have already Paid for March and now the claims department dont want to go on the my claim that happen 11 March 2023.
Due to the lack of assistance form Outsaurance, WHY DO YOU DISCRIMINATE AGAINS ME!!! MY I SCREAM AND FIGHT FOR MY RIGHTS!!!!!!
MM
Maryke M's update14 Mar 2023, 11:31
Reviewer Update
Hi All
Please adivse why your staff is not properly trained. Please read my email on top. ASOF 1 APRIL 2023. I will no longer be a Outsaurance client!!!!!! WHy is the Cancellation Letter done 14 March and not 30 March I have already Paid for March and now the claims department dont want to go on the my claim that happen 11 March 2023.
Due to the lack of assistance form Outsaurance, WHY DO YOU DISCRIMINATE AGAINS ME!!! MY I SCREAM AND FIGHT FOR MY RIGHTS!!!!!!
Please adivse why your staff is not properly trained. Please read my email on top. ASOF 1 APRIL 2023. I will no longer be a Outsaurance client!!!!!! WHy is the Cancellation Letter done 14 March and not 30 March I have already Paid for March and now the claims department dont want to go on the my claim that happen 11 March 2023.
Due to the lack of assistance form Outsaurance, WHY DO YOU DISCRIMINATE AGAINS ME!!! MY I SCREAM AND FIGHT FOR MY RIGHTS!!!!!!
MM
Maryke M's updateReviewer Update
14 Mar 2023, 20:04Hi All.
Please, note dealing with Outsaurance is every little bit frustrating has the accident it self. On 14 March 2023. 11:03 I have received and email. Letter of confirmation of the cancellation. Wrong dated. Was supposed to be 30 March 2023. I will move my insurance 1April 2023. I have send Brayden email I have send info an email. Also send it to hallo peter.with no response form them at all. I knew I can't drive with out insurance. I asked discovery to change my policy dated to 14 March so that my car can have insurance before driving home. 15:36. Cost me R977.27 for a mistake Outsaurance made!!!!!! At 15:50 Outsaurance called said the problem was fixed!!!!!!! The My question was how!!!! I have already paid to the new insurance company. Now I must pay the new insurance company. Outsaurance wants to fix my policy. The lady words what I done for you!!!! So far Outsaurance is only costing me money. Claim still not handled since 11march of the accident. What does Outsaurance want to do???????????? Must white South Africa all go through this every day???? I just pay and pay and pay and sorry does not fix this!!!!!!!!! at 16:25 a lady from the claims department phoned me. Can I assist you with your claim? Unfortunately I can't I need to pick up my kids. She will phone me back tomorrow at 13:00 to assist me. After I told her that the policy is cancelled and Outsaurance will find every possible reason not to pay out?Now my Question is? How are you going to handle my claim of my accident happened on 11March 2023? How many time to I need to go through Hell just to get assistance. With that in mind. In 7year never claimed. 7years all my premiers was paid! The day I put in a claim all hell breaks lose. Now fixing my car will cost me R15 000. With the 977.37 for a new insurance company. Not in included in the Quotation. For fixing my bumper. Do Outsaurance cover you in an accident No!!!! in total Outsaurance made out of me let say R700 n month for insurance. R58800. That is without interested on this. If you take out bonus of 2500 Outsaurance still get R56300. And still I am in the wrong for getting upset with them.
Please, note dealing with Outsaurance is every little bit frustrating has the accident it self. On 14 March 2023. 11:03 I have received and email. Letter of confirmation of the cancellation. Wrong dated. Was supposed to be 30 March 2023. I will move my insurance 1April 2023. I have send Brayden email I have send info an email. Also send it to hallo peter.with no response form them at all. I knew I can't drive with out insurance. I asked discovery to change my policy dated to 14 March so that my car can have insurance before driving home. 15:36. Cost me R977.27 for a mistake Outsaurance made!!!!!! At 15:50 Outsaurance called said the problem was fixed!!!!!!! The My question was how!!!! I have already paid to the new insurance company. Now I must pay the new insurance company. Outsaurance wants to fix my policy. The lady words what I done for you!!!! So far Outsaurance is only costing me money. Claim still not handled since 11march of the accident. What does Outsaurance want to do???????????? Must white South Africa all go through this every day???? I just pay and pay and pay and sorry does not fix this!!!!!!!!! at 16:25 a lady from the claims department phoned me. Can I assist you with your claim? Unfortunately I can't I need to pick up my kids. She will phone me back tomorrow at 13:00 to assist me. After I told her that the policy is cancelled and Outsaurance will find every possible reason not to pay out?Now my Question is? How are you going to handle my claim of my accident happened on 11March 2023? How many time to I need to go through Hell just to get assistance. With that in mind. In 7year never claimed. 7years all my premiers was paid! The day I put in a claim all hell breaks lose. Now fixing my car will cost me R15 000. With the 977.37 for a new insurance company. Not in included in the Quotation. For fixing my bumper. Do Outsaurance cover you in an accident No!!!! in total Outsaurance made out of me let say R700 n month for insurance. R58800. That is without interested on this. If you take out bonus of 2500 Outsaurance still get R56300. And still I am in the wrong for getting upset with them.
MM
Maryke M's update14 Mar 2023, 20:04
Reviewer Update
Hi All.
Please, note dealing with Outsaurance is every little bit frustrating has the accident it self. On 14 March 2023. 11:03 I have received and email. Letter of confirmation of the cancellation. Wrong dated. Was supposed to be 30 March 2023. I will move my insurance 1April 2023. I have send Brayden email I have send info an email. Also send it to hallo peter.with no response form them at all. I knew I can't drive with out insurance. I asked discovery to change my policy dated to 14 March so that my car can have insurance before driving home. 15:36. Cost me R977.27 for a mistake Outsaurance made!!!!!! At 15:50 Outsaurance called said the problem was fixed!!!!!!! The My question was how!!!! I have already paid to the new insurance company. Now I must pay the new insurance company. Outsaurance wants to fix my policy. The lady words what I done for you!!!! So far Outsaurance is only costing me money. Claim still not handled since 11march of the accident. What does Outsaurance want to do???????????? Must white South Africa all go through this every day???? I just pay and pay and pay and sorry does not fix this!!!!!!!!! at 16:25 a lady from the claims department phoned me. Can I assist you with your claim? Unfortunately I can't I need to pick up my kids. She will phone me back tomorrow at 13:00 to assist me. After I told her that the policy is cancelled and Outsaurance will find every possible reason not to pay out?Now my Question is? How are you going to handle my claim of my accident happened on 11March 2023? How many time to I need to go through Hell just to get assistance. With that in mind. In 7year never claimed. 7years all my premiers was paid! The day I put in a claim all hell breaks lose. Now fixing my car will cost me R15 000. With the 977.37 for a new insurance company. Not in included in the Quotation. For fixing my bumper. Do Outsaurance cover you in an accident No!!!! in total Outsaurance made out of me let say R700 n month for insurance. R58800. That is without interested on this. If you take out bonus of 2500 Outsaurance still get R56300. And still I am in the wrong for getting upset with them.
Please, note dealing with Outsaurance is every little bit frustrating has the accident it self. On 14 March 2023. 11:03 I have received and email. Letter of confirmation of the cancellation. Wrong dated. Was supposed to be 30 March 2023. I will move my insurance 1April 2023. I have send Brayden email I have send info an email. Also send it to hallo peter.with no response form them at all. I knew I can't drive with out insurance. I asked discovery to change my policy dated to 14 March so that my car can have insurance before driving home. 15:36. Cost me R977.27 for a mistake Outsaurance made!!!!!! At 15:50 Outsaurance called said the problem was fixed!!!!!!! The My question was how!!!! I have already paid to the new insurance company. Now I must pay the new insurance company. Outsaurance wants to fix my policy. The lady words what I done for you!!!! So far Outsaurance is only costing me money. Claim still not handled since 11march of the accident. What does Outsaurance want to do???????????? Must white South Africa all go through this every day???? I just pay and pay and pay and sorry does not fix this!!!!!!!!! at 16:25 a lady from the claims department phoned me. Can I assist you with your claim? Unfortunately I can't I need to pick up my kids. She will phone me back tomorrow at 13:00 to assist me. After I told her that the policy is cancelled and Outsaurance will find every possible reason not to pay out?Now my Question is? How are you going to handle my claim of my accident happened on 11March 2023? How many time to I need to go through Hell just to get assistance. With that in mind. In 7year never claimed. 7years all my premiers was paid! The day I put in a claim all hell breaks lose. Now fixing my car will cost me R15 000. With the 977.37 for a new insurance company. Not in included in the Quotation. For fixing my bumper. Do Outsaurance cover you in an accident No!!!! in total Outsaurance made out of me let say R700 n month for insurance. R58800. That is without interested on this. If you take out bonus of 2500 Outsaurance still get R56300. And still I am in the wrong for getting upset with them.
OUTsurance's replyOfficial
16 Mar 2023, 14:01Good day Maryke,
We take much pride in our service delivery so it was worrying to read your review.
Further to our private response, we can confirm that your claim has been registered and the cancellation date has been amended as per your request. We will remain in contact with you up until your claim has been finalised. We will address the service transgressions accordingly.
Please accept our humble apologies for the poor service experience.
Regards,
OUTsurance
We take much pride in our service delivery so it was worrying to read your review.
Further to our private response, we can confirm that your claim has been registered and the cancellation date has been amended as per your request. We will remain in contact with you up until your claim has been finalised. We will address the service transgressions accordingly.
Please accept our humble apologies for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply16 Mar 2023, 14:01
Official
Good day Maryke,
We take much pride in our service delivery so it was worrying to read your review.
Further to our private response, we can confirm that your claim has been registered and the cancellation date has been amended as per your request. We will remain in contact with you up until your claim has been finalised. We will address the service transgressions accordingly.
Please accept our humble apologies for the poor service experience.
Regards,
OUTsurance
We take much pride in our service delivery so it was worrying to read your review.
Further to our private response, we can confirm that your claim has been registered and the cancellation date has been amended as per your request. We will remain in contact with you up until your claim has been finalised. We will address the service transgressions accordingly.
Please accept our humble apologies for the poor service experience.
Regards,
OUTsurance
MM
Maryke M's updateReviewer Update
16 Mar 2023, 14:17Hi All
Thank you so much.
1. Zandile is my claim advisor. She is really good. So I just wait for feedback on my assessment Photo's
2. How long does assessment take?
3. Your said in your email on top that the cancellation is amended, sorry to what date? That means my car is now insure the You and Discovery?
3. How long will it be before assessment is done ?
Thank you so much.
1. Zandile is my claim advisor. She is really good. So I just wait for feedback on my assessment Photo's
2. How long does assessment take?
3. Your said in your email on top that the cancellation is amended, sorry to what date? That means my car is now insure the You and Discovery?
3. How long will it be before assessment is done ?
MM
Maryke M's update16 Mar 2023, 14:17
Reviewer Update
Hi All
Thank you so much.
1. Zandile is my claim advisor. She is really good. So I just wait for feedback on my assessment Photo's
2. How long does assessment take?
3. Your said in your email on top that the cancellation is amended, sorry to what date? That means my car is now insure the You and Discovery?
3. How long will it be before assessment is done ?
Thank you so much.
1. Zandile is my claim advisor. She is really good. So I just wait for feedback on my assessment Photo's
2. How long does assessment take?
3. Your said in your email on top that the cancellation is amended, sorry to what date? That means my car is now insure the You and Discovery?
3. How long will it be before assessment is done ?
OUTsurance's replyOfficial
16 Mar 2023, 14:45Good day Maryke,
Correction to our response, the cancellation date remains the 14th of March. Your vehicle is not insured with OUTsurance.
Zandile is a star. We have asked her to give you feedback regarding the assessment.
Regards,
OUTsurance
Correction to our response, the cancellation date remains the 14th of March. Your vehicle is not insured with OUTsurance.
Zandile is a star. We have asked her to give you feedback regarding the assessment.
Regards,
OUTsurance
OUTsurance's reply16 Mar 2023, 14:45
Official
Good day Maryke,
Correction to our response, the cancellation date remains the 14th of March. Your vehicle is not insured with OUTsurance.
Zandile is a star. We have asked her to give you feedback regarding the assessment.
Regards,
OUTsurance
Correction to our response, the cancellation date remains the 14th of March. Your vehicle is not insured with OUTsurance.
Zandile is a star. We have asked her to give you feedback regarding the assessment.
Regards,
OUTsurance
MM
Maryke M's updateReviewer Update
16 Mar 2023, 14:54Thank Good
Just to Confirm
Claim / Accident 11 March 2023 Outsaurance is handling.
And form 14 March 2023 the new Insure is handling.
Regards
Maryke
Just to Confirm
Claim / Accident 11 March 2023 Outsaurance is handling.
And form 14 March 2023 the new Insure is handling.
Regards
Maryke
MM
Maryke M's update16 Mar 2023, 14:54
Reviewer Update
Thank Good
Just to Confirm
Claim / Accident 11 March 2023 Outsaurance is handling.
And form 14 March 2023 the new Insure is handling.
Regards
Maryke
Just to Confirm
Claim / Accident 11 March 2023 Outsaurance is handling.
And form 14 March 2023 the new Insure is handling.
Regards
Maryke
OUTsurance's replyOfficial
16 Mar 2023, 15:21Good day Maryke,
The 11th of March you were still insured with OUTsurance therefore we are handling this claim. From the 14th of March any new claims will be handled by your new insurer.
Regards,
OUTsurance
The 11th of March you were still insured with OUTsurance therefore we are handling this claim. From the 14th of March any new claims will be handled by your new insurer.
Regards,
OUTsurance
OUTsurance's reply16 Mar 2023, 15:21
Official
Good day Maryke,
The 11th of March you were still insured with OUTsurance therefore we are handling this claim. From the 14th of March any new claims will be handled by your new insurer.
Regards,
OUTsurance
The 11th of March you were still insured with OUTsurance therefore we are handling this claim. From the 14th of March any new claims will be handled by your new insurer.
Regards,
OUTsurance