No service, no feedback, not trustworthy, empty promises

<p>On 23.09.2016 I was promised a call back with regard to my complaint about not having the full cover (car, household and handbag items) as I initially requested and thought I have been paying for.</p> <p> </p> <p>On different times in the conversation with the woman, I expressed my concerns about not having the cover during my holiday and that I’m very unhappy about the service I have received fromOUTsurance so far.</p> <p> </p> <p>She decided to do a ‘requote’ in order for me to receive the cover, but this obviously came out to be more than my current cover. I moved from FirstForWomen to OUTsurance because I was promised thatOUTsurance could beat the cover I had with FirstForWomen. CIearly I was wrong.</p> <p>I now found out that OUTsurance did not listen to my requirements and only covered the car, whereas I receive full car cover, handbag cover and house insurance cover for just a little bit more at FirstForWomen.</p> <p> </p> <p>I feel that I’ve been dealing with a very unprofessional company who doesnot understand my concern and need for correction of their initial mistake. </p> <p>In the meantime I have made several call backs and keep getting promised to be given feedback but it does not happen. I have asked for the recordings of all my calls and this too I am not receiving.</p> <p> </p> <p>Terrible service leaving me a very unhappy customer that almost 4 months later it still hasn't been solved!!</p>