No service, no consideration

My geyser burst at 15:00 yesterday and I phoned and logged a claim - it is now a day later and the repairer is still waiting for approval to repair.. so another night without hot water. Seems you cannot understand what a retrofitted solar geyser is - doesn't fit into you tiny narrow minded "geyser replacement" guidelines. It is simply a geyser-wise flange that gets added to the geyser... PS prices of geysers have gone up, but you have reduced you maximum limit o this to R9000? "What you see is what you replace", you accept the premium you accept the risk. Please get your heads out of you collective &sses and fix my geyser