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madeleinvanniekerk M
1 reviews | Active since Jan 2017
14 Apr 2021, 19:51
No service from the Complaints department
Why do customers have to complain before getting a service? We pay for a service and then I have to do all the follow up work to get feedback. Claims department does their job. Legal department does their job but why if the service provider (panel beater) that Outsurance chooses on my behalf is not doing their job to fix my car, why am I not getting help? Claim was finalised on the 14th March. How can it be finalised if my car is still not fixed properly? I am still waiting for an assessor to phone me. Why should I wait this long to get my car fixed or get help from Outsurance to finalise a claim properly?
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madeleinvanniekerk M's updateReviewer Update
14 Apr 2021, 20:12I see a lady posted on 11 Apr 2021 at 12:53pm with more or less the same issue as what I am encountering now. So many issues with panel beaters that gets selected for us and then nothing happens when they mess up our cars.
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madeleinvanniekerk M's update14 Apr 2021, 20:12
Reviewer Update
I see a lady posted on 11 Apr 2021 at 12:53pm with more or less the same issue as what I am encountering now. So many issues with panel beaters that gets selected for us and then nothing happens when they mess up our cars.
OUTsurance's replyOfficial
15 Apr 2021, 15:52Hello Madelein
We cannot blame you for expressing your dismay at all!
Please accept our sincere apologies for a service experience which has been most frustrating as well as concerning.
Our assessing manager confirmed arrangements have been made for next week . Our assessor will do a thorough inspection of the repair work done as well as make arrangements for rectification work to be done to your vehicle.
We will ensure you are kept updated and have our commitment of ensuring this matter is resolved as soon as possible.
Regards
OUTsurance
We cannot blame you for expressing your dismay at all!
Please accept our sincere apologies for a service experience which has been most frustrating as well as concerning.
Our assessing manager confirmed arrangements have been made for next week . Our assessor will do a thorough inspection of the repair work done as well as make arrangements for rectification work to be done to your vehicle.
We will ensure you are kept updated and have our commitment of ensuring this matter is resolved as soon as possible.
Regards
OUTsurance
OUTsurance's reply15 Apr 2021, 15:52
Official
Hello Madelein
We cannot blame you for expressing your dismay at all!
Please accept our sincere apologies for a service experience which has been most frustrating as well as concerning.
Our assessing manager confirmed arrangements have been made for next week . Our assessor will do a thorough inspection of the repair work done as well as make arrangements for rectification work to be done to your vehicle.
We will ensure you are kept updated and have our commitment of ensuring this matter is resolved as soon as possible.
Regards
OUTsurance
We cannot blame you for expressing your dismay at all!
Please accept our sincere apologies for a service experience which has been most frustrating as well as concerning.
Our assessing manager confirmed arrangements have been made for next week . Our assessor will do a thorough inspection of the repair work done as well as make arrangements for rectification work to be done to your vehicle.
We will ensure you are kept updated and have our commitment of ensuring this matter is resolved as soon as possible.
Regards
OUTsurance