No service at all! Empty promises!

My son hit a pothole on his way for the Festive season. We took the car to Tyremart just to change tyres at OWN COST without insurance claim. They informed us that the pothole causes major damage to the car...did videos and photos aswell as a qoute to have it fix to get my son back on the road. We logged a claim on the 29th of December 2022. My son needed to go back to Jhb on the 1st of Juanuary. First of all Outsurance accesor decline claim by saying that the dealer told him that damages was wear and tare...I immediately called the dealer who told us that is was due to the pothole...dealer said he clearly told the assesor that he is sure it was damage from pothole. I also then refreshed their mind that 3 months ago my son also hit a HUGE pothole and complaint that he hears a noise on his control arms and shocks....outsurance then uplifted the vechile from home and returned it 2 days later with a report that vechicle is in perfect condition so tell me how can wear and tear take place with in 3 months with less than 1000km? Then the reopened the claim and appointed a vechile specialist since 30th of December....every day empty promises...3rd we returned to jhb...after numerous calls...threats and empty promises vechile was uplifted yesterday with a promise by Lynette that we will have a final answer by clise of bussiness which did not happen!!! I called again late afternoon and send emails..Lynette called back....once again with excuses and apologies....she then agreed to give me feedback today at 10h00 latest!! Once again no feedback! 13 days later! Outsurance are more than pathetic! Quick to take my money but slow do do a claim. My premuims are HIGH!

I NEED MY CLAIM TO BE APPROVED TODAY AND MY SONS CAR FIXED.

YOU ARE CONTRADICTING! I EVEN WENT BACK TO WHERE INCIDENT TOOK PLACE AND TOOK VIDEO AND PHOTOS TO PROOF HOW BIG THE POTHOLES WAS!!!!

PLEASE RESPOND!!!!!