No Service at all!!

<p>I am fedup with Outsurance, I am battling for sometime now for them to get simple information right, everytime I receive my policy back after changes had been made there is still a mistakes on it and I have to contact them several times to inform them of the mistakes only to speak to a different consultant trying to explain my problem from scratch. They took off my home content insurance from my policy without me requesting it and to get it back on is an ongoing battle. Best of all, if you speak to one consultant they verify your details, after explaining your problem that person is not the one to speak to and they transfer you to another conultant, this other consultant then want to verify your details again WHY???? If it is this difficult to get simple information on a policy right the first time, how will it go when one actually have to log a claim? WHY CAN'T ONE DEAL WITH ONE COMPETENT PERSON and IF THERE IS STILL A MISTAKE ON MY POLICY I CAN CONTACT THIS PERSON AND DON'T NEED TO GO THROUGH THE WHOLE PROCESS AGAIN!!</p>