NO SERVICE AND NO SOLUTION FROM OUTSURANCE

My claim on my accident damaged vehicle was processed 8 March and was told that Mazda has component shortage issue in the country and that it would take longer to process. The component on my vehicle was ordered as a normal stock item from Mazda and not an urgent item and therefore even though Mazda is getting a shipment of part in now my order is not included. This vehicle is used as my primary transport to work and back and have been inconvenienced for the last 3.5 months and Outsurance response to me is that due to me not having a courtesy vehicle as part of my insurance there is nothing they can do. They have appointed the panel beaters and yet they have not found a solution to assist me as their customer. To add to it they have been paid insurance premiums for the past 3 month yet I had no access to my vehicle. They continue to pass the responsibility to Mazda yet they have not prioritized this order. I was not given a return call on any solution or ETA on when I would have my vehicle. This is the worst service received.