No Service

I am so disappointed with the level of service received from Outsurance. A few months ago we experienced a bad storm in which part of what was damaged was four cupboards. Outsurance sent out their service provider, MMS Drytech who in turn sent out their service provider to build new cupboards, which was done in a neat professional and timely fashion. Two weeks later the new cupboards started falling apart. This is where the trouble started. I have contacted Outsurance twice about getting their service provider to contact me about the shoddy workman ship, which they did. MMS did call me and then got their service provider to contact me, which he did ONCE. Since then I have had to chase after and call the man continually to find out when he is going to come and collect the defective furniture. Almost a month later and the furniture has still not been picked up, and never, not even once, did I get a call from Outsurance or MMS to find out if things were on track and if I was satisfied. So how else do I sort this problem out than taking this to every social media platform and consumer forum that I can think of and can find and carry on with this action until I get some sort of satisfaction. What a pity that service levels in South Africa and especially from a company like Outsurance have dropped so badly that you dont even get follow up calls to check on progress. To the contrary, NOT progress.