No service

So I have been a loyal client with out surance for several years and never missed a payment. Seems that you have to pay for service and then not get it in return.

About 2 weeks ago I called for a claim for a burst pipe. They said they would send a plumber on the Friday. Low and behold no plumber arrived. I have told the call center agents that I can not receive calls during office hours and that my son is there all day. I phoned back the Saturday and they eventually sent 2 guys that looked at the site of the problem and said I would need a leak detector. The problem is obvious the hot water pipe from the geyser is leaking. Just reroute.

Then silence. Phoned back today and spoke to the most ****y call center agent ever. He told me first that they sent an email. I told him I have received none. Then confirmed they do not have the correct email address and I have it to them when I lodged the claim.

He told me I must get my own service provider to lessen the pathetic service from your side. When asked if I can speak to a manager cause I don't like his attitude he told me to have it my way. All I requested is that they send a new plumber and leak detector at the same time.

The service from the calls center and a company as a whole is pathetic or should I rather say lack there of.

I have never been so offended by a call center agent before especially after I pay for the lack of service.

I suggest someone contact me after 3 to sort this out.