KM
Katlego M
1 reviews | Active since Jul 2022
06 Feb 2024, 16:26
No sense of urgency and undermining clients.
Had a query with my building cover with Centurion Outsurance and the manager took forever to respond, even now am still awaiting his feedback regarding my query, I've called million times to his direct line and am always told he's not in. There's no sense of urgency with him even after I've told him that am affected by the rain if this issue is not resolved because the claim involves the roof of the house. Am acquiring more damages for as long as he takes his time to resolve my query.
Helpful (0)
Replies (3)0
Replies (3)KM
Katlego M's updateReviewer Update
07 Feb 2024, 12:29Well, I have not been contacted so far as I thought my matter was urgent. Am really getting tired of this mistreatment.
KM
Katlego M's update07 Feb 2024, 12:29
Reviewer Update
Well, I have not been contacted so far as I thought my matter was urgent. Am really getting tired of this mistreatment.
OUTsurance's replyOfficial
08 Feb 2024, 16:20Good afternoon Katlego,
Since our private reply, after receiving your complaint, our assessing manager Karl contacted you to address your concerns.
He mentioned that the manager you were liaising with fell ill and therefore did not respond to you sooner.
Karl has requested information from you and has since sent you an email. On receipt of this information, he will be able to assist further with your claim.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Since our private reply, after receiving your complaint, our assessing manager Karl contacted you to address your concerns.
He mentioned that the manager you were liaising with fell ill and therefore did not respond to you sooner.
Karl has requested information from you and has since sent you an email. On receipt of this information, he will be able to assist further with your claim.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply08 Feb 2024, 16:20
Official
Good afternoon Katlego,
Since our private reply, after receiving your complaint, our assessing manager Karl contacted you to address your concerns.
He mentioned that the manager you were liaising with fell ill and therefore did not respond to you sooner.
Karl has requested information from you and has since sent you an email. On receipt of this information, he will be able to assist further with your claim.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Since our private reply, after receiving your complaint, our assessing manager Karl contacted you to address your concerns.
He mentioned that the manager you were liaising with fell ill and therefore did not respond to you sooner.
Karl has requested information from you and has since sent you an email. On receipt of this information, he will be able to assist further with your claim.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
KM
Katlego M's updateReviewer Update
09 Feb 2024, 11:143 days later, still no feedback or call from Karl, looks like your managers are cut from same cloth, I've sent him an email in the morning today but he hasn't rep**** to it either.
KM
Katlego M's update09 Feb 2024, 11:14
Reviewer Update
3 days later, still no feedback or call from Karl, looks like your managers are cut from same cloth, I've sent him an email in the morning today but he hasn't rep**** to it either.