No running water for a week the no toilet for another

On Sunday 28th July we called outsurance to report a leak in our bathroom that was also leaking from the adjacent wall in the kitchen, leaking to the point where we had to switch our water off. We were told this was not considered an emergency and that we should call back on Monday. We call on Monday and they send leak detection out. The guys tell us we have a leak near the toilet wall which they said is the pressure pipe and possibly a leak in the shower.I ask how long the job will take and I'm told 1 day. Tuesday Outsurance say they are waiting for the report. Wednesday they said they had the report yesterday and are waiting for the accessor. At this point I'm getting quite frustrated as I have an ill child in the house and no running water. I call numerous times and eventually the assessor, Reamu calls me back. He says the exact same thing the leak detectors said. He then says their plumbers are not available but he has outsourced IBP Assist for us. I agree. Ibp assist arrived today, Thursday the 1st August, after we pay the excess of R4000 they start breaking tiles and tell us the leak isn't where leak detection said it is( why waste our time with leak detection then?) and is under the toilet. They have to remove the toilet and will only be able to replace it next week. Again I have a sick child in the house. I call Outsurance again and am told that Ibp assist is contracted with Outsurance. And that they can't do anything further to help. This is the worse service I have ever received from an insurance company. Most of my family have their homes, cars and businesses insured with Outsurance. I will make sure they know of this situation and get a better insurer. Absolutely ridiculous to treat your clients this way, I'm so glad for social media sites and platforms like hello peter that can warn others before they make the same mistake. I will definitely be doing so.