wW
wenzbennett W
1 reviews | Active since Nov 2016
27 Nov 2023, 16:46
No response to claims
I logged a claim submitted documents and cannot get feedback sent multiple emails to the agent Sumari Breytenbach. I have called mutiple times and they advise she will call back 4 weeks still no call or response to mails. Ousturance Client service is pathetic
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OUTsurance's replyOfficial
21 Dec 2023, 11:30Good afternoon Wenzel,
Further to our private reply to you after receiving your complaint, Sumari has assisted in finalising your claim to your satisfaction.
We were awaiting a decision from you, but it seems that there may have been a misunderstanding.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply to you after receiving your complaint, Sumari has assisted in finalising your claim to your satisfaction.
We were awaiting a decision from you, but it seems that there may have been a misunderstanding.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply21 Dec 2023, 11:30
Official
Good afternoon Wenzel,
Further to our private reply to you after receiving your complaint, Sumari has assisted in finalising your claim to your satisfaction.
We were awaiting a decision from you, but it seems that there may have been a misunderstanding.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply to you after receiving your complaint, Sumari has assisted in finalising your claim to your satisfaction.
We were awaiting a decision from you, but it seems that there may have been a misunderstanding.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team