no response to cancellation request.

Item: OUTsurance
Rating: 1
Author: WAlter C

Trying to cancel a policy met with no response after 8 days. Dispute and feedback seem not to assist either. Surely a brand of this nature would have some kind of quality control response timeframe to engage people wishing to cancel by email and offer at the very least a courteous acknowledgment of request to cancel? Or is it all about how much money they can make from new policy signups only?

Helpful (0)

Replies (1)

OUTsurance's replyOfficial

19 Mar 2024, 11:09

Hello WAtlter

Thank you for your feedback.
We see the policy was cancelled and our advisor made several attempts to call on another number we have on our system which were unsuccessful.

Our client care manager will contact you and ensure the confirmation of the cancellation is sent to you.
Please accept our apologies for the frustration.

Regards
The OUTsurance Team

OUTsurance's reply19 Mar 2024, 11:09

Official