No Response - never available

My vehicle broke down 3 weeks back after an Accident 4 months ago which I claimed for to be repaired. Outsurance suggested I take the vehicle back to the Panel beaters who originally worked on it. Outsurance requested a copy of my vehicle Service Manual which I provided.<br> No response has been received for over a week. When phoning the person responsible (Prisca), she is never available, several messages being left and she still does not call back. Escalated to a manager and they don't even reply.<br> I've never been so disappointed in Outsurance.