No response from outsurance for 4 weeks

An outsurance client bumped into my car on the 4th February 2015 and he asked me to follow up on the claim (***) from outsurance to get my car fixed.<br> <br> After getting the necessary paper work and inspections done, I am yet to here from outsurance regarding the fixing of my vehicle. <br> <br> Each time I call the Legal department, I am told that a person by the name of Keneiloi is dealing with this and he is the only one who can get back to me. After numerous calls and 4 weeks of waiting I am yet to get feedback from outsurance.<br> <br> This is really bad service from outsurance and what makes it worse is that my car has been damaged for 3 months now.<br> <br> Very disappointed<br> <br> <br>