MS
Mertin S
1 reviews | Active since Jul 2011
03 Feb 2021, 17:47
No response from Outsurance
I requested a change to the insured value of a bike on the "my portal" page two days ago. I haven't had a phone call or any feedback since. The bike is under insured.
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OUTsurance's replyOfficial
04 Feb 2021, 13:39Good day Mertin,
Thank you for your feedback.
Kyle our client care manager has been in contact with you to assist with the changes to your policy. It was identified that your number had changed and we were trying to reach you on your old number, your number has been updated.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback.
Kyle our client care manager has been in contact with you to assist with the changes to your policy. It was identified that your number had changed and we were trying to reach you on your old number, your number has been updated.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply04 Feb 2021, 13:39
Official
Good day Mertin,
Thank you for your feedback.
Kyle our client care manager has been in contact with you to assist with the changes to your policy. It was identified that your number had changed and we were trying to reach you on your old number, your number has been updated.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for your feedback.
Kyle our client care manager has been in contact with you to assist with the changes to your policy. It was identified that your number had changed and we were trying to reach you on your old number, your number has been updated.
We do apologise for the inconvenience caused.
Regards,
OUTsurance