NO RESPONSE from complaints e-mail
I have sent two e-mails to ********** without any response. What is the point of advertising your complaints department if nobody has the time/interest to read and assist ?? The mails were sent on 11-04-2019 and 13-04-2019 The mails relate to massive discrepancy in quotes received, for the very same vehicle, by two members of my family.
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Replies (4)
OUTsurance's replyOfficial
16 Apr 2019, 14:31Good day, mike-baines
One of our client care managers has made several attempts in trying to contact you but unfortunately it goes straight to voicemail.
He has since sent you an email.
Please reply to the email so that we can assist you accordingly.
Apologies for the inconvenience caused.
Kind regards
The OUTsurance Team
One of our client care managers has made several attempts in trying to contact you but unfortunately it goes straight to voicemail.
He has since sent you an email.
Please reply to the email so that we can assist you accordingly.
Apologies for the inconvenience caused.
Kind regards
The OUTsurance Team
OUTsurance's reply16 Apr 2019, 14:31
Official
Good day, mike-baines
One of our client care managers has made several attempts in trying to contact you but unfortunately it goes straight to voicemail.
He has since sent you an email.
Please reply to the email so that we can assist you accordingly.
Apologies for the inconvenience caused.
Kind regards
The OUTsurance Team
One of our client care managers has made several attempts in trying to contact you but unfortunately it goes straight to voicemail.
He has since sent you an email.
Please reply to the email so that we can assist you accordingly.
Apologies for the inconvenience caused.
Kind regards
The OUTsurance Team
's updateReviewer Update
16 Apr 2019, 16:10I have had NO missed calls and NO voice messages. I received, and promptly responded to, a e-mail FOUR HOURS ago and have not heard from a 'Collins' person since then !!!!
's update16 Apr 2019, 16:10
Reviewer Update
I have had NO missed calls and NO voice messages. I received, and promptly responded to, a e-mail FOUR HOURS ago and have not heard from a 'Collins' person since then !!!!
's updateReviewer Update
17 Apr 2019, 09:31See mail above : FOUR hours is now almost TWENTY FOUR hours and still no contact from OUTsurance. What a way to treat a client of 20 years ???????????
's update17 Apr 2019, 09:31
Reviewer Update
See mail above : FOUR hours is now almost TWENTY FOUR hours and still no contact from OUTsurance. What a way to treat a client of 20 years ???????????
OUTsurance's replyOfficial
18 Apr 2019, 12:21Good day, mike-baines,
Collins our client services manager contacted you to address your concerns. You have requested the recording regarding the premium discussion which will send to you.
Regards,
OUTsurance
Collins our client services manager contacted you to address your concerns. You have requested the recording regarding the premium discussion which will send to you.
Regards,
OUTsurance
OUTsurance's reply18 Apr 2019, 12:21
Official
Good day, mike-baines,
Collins our client services manager contacted you to address your concerns. You have requested the recording regarding the premium discussion which will send to you.
Regards,
OUTsurance
Collins our client services manager contacted you to address your concerns. You have requested the recording regarding the premium discussion which will send to you.
Regards,
OUTsurance