EV
Elizabeth V
1 reviews | Active since Jul 2009
05 May 2020, 10:40
No response for weeks
I have been trying to cancel my policy for 2 weeks with Outsurance and no one is getting back to me. An agent finally called me yesterday only to say someone will call me and still, no one has. Please urgently have someone call me!
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Replies (2)
OUTsurance's replyOfficial
05 May 2020, 14:29Hi Elizabeth
We completely understand how you feel and you have every reason to be upset in this situation. What you describe is very concerning and we have escalated this to our cancellations department for urgent attention.
Please accept our apologies for the poor experience and any inconvenience as a result. Our cancellations team will be in touch to address your complaint and assist you accordingly with resolve.
Regards
OUTsurance
We completely understand how you feel and you have every reason to be upset in this situation. What you describe is very concerning and we have escalated this to our cancellations department for urgent attention.
Please accept our apologies for the poor experience and any inconvenience as a result. Our cancellations team will be in touch to address your complaint and assist you accordingly with resolve.
Regards
OUTsurance
OUTsurance's reply05 May 2020, 14:29
Official
Hi Elizabeth
We completely understand how you feel and you have every reason to be upset in this situation. What you describe is very concerning and we have escalated this to our cancellations department for urgent attention.
Please accept our apologies for the poor experience and any inconvenience as a result. Our cancellations team will be in touch to address your complaint and assist you accordingly with resolve.
Regards
OUTsurance
We completely understand how you feel and you have every reason to be upset in this situation. What you describe is very concerning and we have escalated this to our cancellations department for urgent attention.
Please accept our apologies for the poor experience and any inconvenience as a result. Our cancellations team will be in touch to address your complaint and assist you accordingly with resolve.
Regards
OUTsurance
EV
Elizabeth V's updateReviewer Update
10 Jun 2020, 13:44Outsurance now refuses to refund my June premium because even though I sent requests to cancel, no one responded to me for 2 weeks, now I have to pay for an extra month???? Outsurance, you are *****s!
EV
Elizabeth V's update10 Jun 2020, 13:44
Reviewer Update
Outsurance now refuses to refund my June premium because even though I sent requests to cancel, no one responded to me for 2 weeks, now I have to pay for an extra month???? Outsurance, you are *****s!