No response and no updated policies after almost 2 months

<p>in June I phoned to cancel my business and personal insurance with Outsurance. I spoke to Chantelle Vogel who could match the quotes i received so i stayed. i emailed her to advise that i needed some changed effected and she acknowledged my email and the contents that needed to be changed on the 1st of July. i am yet to receive my undated policies as my record that these have been effected. whilst Outsurance tried to contact me telephonically within a day or two after my email, all my subsequent emails have fallen on deaf ears. I question if i made the right decision to remain with Outsurance.</p>