TW
Tristan W
1 reviews | Active since Feb 2019
18 Jun 2019, 11:05
No response
I have been trying to change my bank collection date for the last 3 months, with the below reference numbers and corresponding dates.
Reference number: ********** 5 26-04-2019 Reference number: ********** 0 09-05-2019 Reference number: ********** 84 18-06-2019
The latest being today, Please note I have used their online portal to log the calls and have not received any feedback what so ever and when calling in, I am told that it will be attended to, but it has not.
I would just like the collection date changed as it is affecting my reputation with my bank as my salary date has changed.
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Replies (3)
OUTsurance's replyOfficial
18 Jun 2019, 13:06Hello Tristan
Thank you for getting in touch with us and please accept our sincere apologies for the huge frustration!
We notice several attempts have been made to contact you, but the contact number differs from the one you provided us on this forum.
A client care manager will contact and assist you shortly.
Regards
OUTsurance
Thank you for getting in touch with us and please accept our sincere apologies for the huge frustration!
We notice several attempts have been made to contact you, but the contact number differs from the one you provided us on this forum.
A client care manager will contact and assist you shortly.
Regards
OUTsurance
Best regards,
OUTsurance's reply18 Jun 2019, 13:06
Official
Hello Tristan
Thank you for getting in touch with us and please accept our sincere apologies for the huge frustration!
We notice several attempts have been made to contact you, but the contact number differs from the one you provided us on this forum.
A client care manager will contact and assist you shortly.
Regards
OUTsurance
Thank you for getting in touch with us and please accept our sincere apologies for the huge frustration!
We notice several attempts have been made to contact you, but the contact number differs from the one you provided us on this forum.
A client care manager will contact and assist you shortly.
Regards
OUTsurance
Best regards,
TW
Tristan W's updateReviewer Update
18 Jun 2019, 14:06Hi There
Please note when asked for my contact details, I have provide them, please note you can contact me on ***.
Please note when asked for my contact details, I have provide them, please note you can contact me on ***.
TW
Tristan W's update18 Jun 2019, 14:06
Reviewer Update
Hi There
Please note when asked for my contact details, I have provide them, please note you can contact me on ***.
Please note when asked for my contact details, I have provide them, please note you can contact me on ***.
TW
Tristan W's updateReviewer Update
18 Jun 2019, 14:07On the portal it requires you put in a contact number, I have updated it with my most recent number which is the one provided above.
TW
Tristan W's update18 Jun 2019, 14:07
Reviewer Update
On the portal it requires you put in a contact number, I have updated it with my most recent number which is the one provided above.