No response
My mum made a claim with outsurance nobody has got back to her and its 3months later than she was told
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
11 Jun 2018, 10:03Good day,
I have been unsuccessful in my attempt to call you. It is unacceptable that your claim has taken 3 months and yet it is not finalised. This will be escalated to a claims manager.
So sorry for the delay.
Thank you,
Kelvin
Best regards,
OUTsurance's reply11 Jun 2018, 10:03
Official
Good day,
I have been unsuccessful in my attempt to call you. It is unacceptable that your claim has taken 3 months and yet it is not finalised. This will be escalated to a claims manager.
So sorry for the delay.
Thank you,
Kelvin
Best regards,
OUTsurance's replyOfficial
14 Jun 2018, 14:40Good day,
We will not tolerate a lack of feedback.
We contacted your mom and apologised for the delay. We explained to her in detail why there was a delay. Your mom has agreed to our recourse and we asked her to discuss this with you.
Sorry for the inconvenience caused.
Thank you,
Kelvin
Best regards,
OUTsurance's reply14 Jun 2018, 14:40
Official
Good day,
We will not tolerate a lack of feedback.
We contacted your mom and apologised for the delay. We explained to her in detail why there was a delay. Your mom has agreed to our recourse and we asked her to discuss this with you.
Sorry for the inconvenience caused.
Thank you,
Kelvin
Best regards,
OUTsurance's replyOfficial
14 Jun 2018, 14:41Good day,
We will not tolerate a lack of feedback.
We contacted your mom and apologised for the delay. We explained to her in detail why there was a delay. Your mom has agreed to our recourse and we asked her to discuss this with you.
Sorry for the inconvenience caused.
Thank you,
Kelvin
Best regards,
OUTsurance's reply14 Jun 2018, 14:41
Official
Good day,
We will not tolerate a lack of feedback.
We contacted your mom and apologised for the delay. We explained to her in detail why there was a delay. Your mom has agreed to our recourse and we asked her to discuss this with you.
Sorry for the inconvenience caused.
Thank you,
Kelvin
Best regards,