No response

I put in a 3rd party claim with Outsurance. I took my car in for the Assessment on 2015/03/19. I called Nontobeko on 2015/03/26. She confirmed that it takes 5 working days for them to receive the report from the Assessment Centre & I said I would call today.<br> <br> I called this morning at 8am & I was put through to the Messaging Centre. I left a message with my contact details. I called again at 09:30 & I left another message. I called again at 12:30 & I was told that she is busy on another line & she would call me back - gave my details once again.<br> <br> I called at 16:30 & got through to the Messaging Centre only to be told that she had left for the day as the department closes at 16:30.<br> <br> What kind of service is this? I need to know when my claim will be finalised & my car fixed.