No response

<p>I called the call centre enquiring about a clasim. The person I spoke to said I'd receive an sms with details about how to go about the claim. I received nothing, and it's 2 hours later. My geyser burst and this is an urgent matter. I called the call center now again, selected claims, and the call was dropped. I then completed the claim submission form online, but I've received no response - not even a confirmation email or sms.</p>