No resolution since July 2017

I had a bumper bash in May. The person responsible was an outsurance client. He was told on the outset that he would not receive an out bonus yet I am still awaiting a resolution. I have now waited over 6 months to get this issue resolved. I first submitted all documentation in July. When I called to follow up I was told that I needed to send all documentation again.

Which I did. I have been following up ever since. When I called In October I was told that the pictures could not be viewed. I then offered a solution to which there was no response.

I then called again in November and the next day I received an email to state that the pics cannot be opened. I then forwards the pictures in anther format with no response to date. The damages was only for R2500. Which would have obviously increased due to the delays in resolving this.

This is unprofessional and *********. I require urgent feedback as I am now highly frustrated and have been driving around with a bashed up bumper for months. Claim no. ********** 57