No resolution after 4 months

<p>I had a few dealings with OUTsurance over the past year, one where my vehicle was written off in an accident, and I received excellent service to get the matter resolved. Based on that, I then decided to move all my insurance to OUTsurance. However, over the past 4 months, I have been trying to get some issues resolved, with no luck. Every time I enquirer, I get another consultant, and I have to start my story all over again. One of the issues were that I require a letter from OUTsurance stating that I had one of my vehicles insured at OUTsurance from a certain period. I have been requesting this letter from th 29th of May on numerous occasions, by phone, always with a different consultant, and via e-mails, which, it seems, are just ignored. I have now decided to cancel all my insurance with OUTsurance, and move to another insurer even though a bit more expensive. I am more than willing to pay a premium for customer service, If OUTsurance cannot handle simple matters like quotes, letters, etc, how bad will there service be for bigger, more important issues?</p>